DC Gold Audio Warranty

DC GOLD AUDIO warrants to the original consumer purchaser this product to be free from defects in materials and workmanship. DC GOLD AUDIO will replace by direct exchange any defective speaker less than three years old, measured from the sales date of the speaker to the return date. This courtesy of replacement by direct exchange only applies to speakers that have not been abused or misused. Please check with DC GOLD to find out whether your speaker is eligible for a direct exchange, which is determined by the sales date on your receipt.

Receipts are necessary for all warranty work, so please file them appropriately.

Missing labels voids warranty.

This warranty does not cover any expense incurred in the removal and re-installation of this product.

This warranty does not apply to any DC GOLD speaker damaged by accident, misuse, abuse, improper line voltage, fire, lightening, or other acts of GOD, or any parts furnished by anyone other than DC GOLD AUDIO. This is the complete warranty by DC GOLD AUDIO, and no other expressed warranty is valid against DC GOLD AUDIO. Some states do not allow exclusion or limitation of incidental or consequential damages, so the above limitation or exclusions may not apply to you.

No, we warranty all DC GOLD Speakers for a period of three years from the date of purchase. You do however need to save your receipt for "proof of purchase".

If you are within the three year period and your speakers fail due to manufacturers’ defect you are covered. It is your responsibility to pay for shipping to DC GOLD, if it is determined that it is a manufacturers defect we send you new speakers at our expense. That determination is made after examination of the speakers by DC GOLD and the reason for failure is known. Abuse, acts of war, acts of God, etc. are not covered!

The process is simple. No "Return Authorization" or RMA number is necessary. Simply ship the defective speaker(s) to DC GOLD AUDIO with a copy of your receipt to:

DC GOLD AUDIO - Warranty
3101 Wellington Dr.
Palmdale, CA 93551
USA
(661) 618-2050

Be sure to include a legibly written note with your name, address, e-mail address, phone numbers (the best one to reach you at, should the need arise!) and any other pertinent information. Please pack your speaker(s) well. DO NOT put the speaker(s) into a box with packing peanuts, or similar material, without taking precautions to keep the packing material from getting inside the speaker basket. This can cause damage in shipping and cause the speaker(s) to not be replaced under warranty.

Provided we have been supplied with all the information needed (i.e. name, address, phone number, etc.) your warranty claim will be processed in under one working week from the day it is received by DC GOLD. If the warranty claim is granted, replacement speakers will be shipped back to you. If the warranty claim is not granted, you will be contacted with the reason for the denial.
Because we have a very short turn-around time we will not send replacement speakers before receiving the defective units. Please don't ask for this to happen.